Top FAQ’s

Indeed, our clinic is open to both scheduled appointments and walk-in visits. However, considering the substantial demand for our services, we highly recommend scheduling an appointment in advance. This will help ensure your prompt attention and avoid potential waiting times. While we strive to accommodate walk-in patients as best as we can, please note that availability may be constrained due to the doctors’ schedules and, under certain circumstances, we may cease accepting walk-ins for the remainder of the day.

Our clinic operates from 8:00 AM to 5:00 PM, Monday through Saturday. However, these hours might occasionally shift due to the availability of our physicians. Thus, we suggest calling us beforehand to confirm the current operating hours. Please note that these variations will not impact the operating hours of our aesthetics center.

Yes, it is possible to obtain a prescription during a telehealth appointment. In light of the COVID-19 pandemic, we’ve adapted our services to prioritize safety while still delivering quality primary care. As such, telehealth consultations are suitable for the refill of prescriptions. However, please note that the final decision to issue a prescription virtually will rest with the doctor’s judgment. In some cases, they may determine that an in-person examination is necessary before prescribing medication.

You can find us at Unit 140, 1005 Columbia St., New Westminster, BC, situated in the New West Skin and Medical Clinic Plaza, nestled between Pharmasave and Burger King. We provide up to three hours of complimentary parking within the Plaza. For those using public transportation, we’re conveniently located just a five-minute walk from the New Westminster SkyTrain station. Our clinic is near the intersection of 10th Street and Columbia St. If you encounter any issues locating us, don’t hesitate to call us for assistance.

Walk-in clinics typically handle a broad range of non-life-threatening health conditions. These include but are not limited to:

1. **Minor injuries:** Sprains, minor fractures, minor burns, and cuts.

2. **Respiratory problems:** Common cold, flu, bronchitis, and mild asthma attacks.

3. **Digestive issues:** Stomach pain, diarrhea, nausea, and vomiting.

4. **Skin conditions:** Rashes, insect bites, minor burns, and skin infections.

5. **Infections:** Urinary tract infections, upper respiratory tract infections, and minor skin infections.

6. **Routine services:** Vaccinations, routine physicals, and preventive health screenings.

7. **Women’s health:** Urinary tract infections, vaginal infections, emergency contraception, and pregnancy testing.

8. **Chronic condition management:** Follow-ups and medication adjustments for conditions like hypertension, diabetes, and asthma.

Please note, for severe or life-threatening conditions such as chest pain, stroke symptoms, severe shortness of breath, or severe injuries, immediate emergency medical attention is required at your nearest hospital emergency department.

While we strive to meet our patients’ health needs as best as we can, our clinic is not equipped to handle emergency care situations. It’s imperative that any life-threatening injuries or conditions receive immediate attention at a hospital’s emergency department. We strongly urge that in cases where you’re unable to transport yourself to the hospital, you should call 911 promptly for emergency assistance.

When visiting our walk-in clinic, it’s strictly required to have the following with you:

1. **Valid Identification:** Please bring a piece of identification, such as a driver’s license or passport, that includes your photograph and full name. (Only required for those with no medical coverage and those carrying an older BC Care Card with no photograph.)

2. **BC Services Card/Care Card:** Please have your British Columbia Services Card or Care Card handy, as it contains essential information about your medical insurance. *If you are carrying an older BC Care Card with no photo, please bring a valid piece of ID.

Not required but highly recommended:

1. **Medication Information:** A list of any medications you’re currently taking, inclusive of both prescription drugs and over-the-counter medicines, alongside their dosages.

2. **Health History:** Details of your past medical history, which might include any chronic illnesses, past surgeries, allergies, and your primary care doctor’s name and contact details.

3. **Visit Details:** Be prepared to share your symptoms, how long you’ve had them, their intensity, and any other factors related to the reason for your visit.

4. **Payment Method:** For any services not covered by the Medical Services Plan (MSP), have a method of payment ready, such as a credit card, debit card, or cash.

5. **Inquiries:** Bring any questions or concerns you want to discuss with the doctor during your visit.

In the event that your medical coverage cannot be confirmed, or if you lack such coverage, there would be a charge for the appointment and any additional procedures that may be conducted during your visit.

Currently, we are not equipped to accept health coverage from outside provinces. Despite this, you’re still welcome to schedule an appointment with our doctors. Please be aware, though, that you’ll be required to cover any private fees out of pocket. You may potentially seek reimbursement from your own province’s health care plan for these costs, but please note that reimbursement is not guaranteed.

Given the unpredictable nature of walk-in visits, providing a definitive wait time can be challenging. To help ensure prompt attention, we highly suggest scheduling an appointment in advance. However, if you choose to walk in, please understand that there may be extended wait times due to the high demand for our services. For an estimated waiting period, feel free to call our office prior to your visit.

Botox and dermal fillers are injectable treatments used for facial rejuvenation, but they work differently. Botox reduces wrinkles caused by muscle movement, while dermal fillers restore volume and smooth out static wrinkles. Botox targets dynamic wrinkles, while dermal fillers address volume loss and static wrinkles. Both treatments can be used together for comprehensive results.

It is important to note that Botox is not a permanent fix. Its effects usually last around three to four months, although some people may experience longer-lasting results. Factors like age and lifestyle choices can affect how long the effects of Botox last. Regular visits for maintenance are necessary to maintain the desired results.

Rest assured, wrinkles will not worsen once the effects of Botox wear off. If you choose not to continue with Botox treatments, your face will return to its natural state as it was before the procedure. Botox does not cause wrinkles to become more pronounced.

During Botox injections, you may experience minimal discomfort. The fine needle may cause a slight pinch as it enters the skin. Our experienced professionals prioritize your comfort and strive to make the procedure as painless as possible.

With Botox, there is no need to worry about scars. Since it is an injectable treatment, it does not leave any traces of scarring. Any temporary redness or swelling that may occur after the treatment will fade within a few hours, leaving your skin flawless.

You can rest assured that the rare and temporary side effects of Botox are minimal and transient. These may include slight redness, bruising, or temporary headache or flu-like symptoms. Our experienced and certified specialists prioritize your safety and ensure optimal results. You can trust them with your Botox treatment.

Our team of skilled medical professionals understands the importance of embracing your natural expressions. With Botox treatments performed by our experts, you can maintain full movement of your eyebrows and forehead, allowing you to express yourself authentically while enjoying the benefits of the procedure.

Unlock the preventive potential of Botox! Both men and women in their twenties can proactively benefit from Botox to combat premature aging and prevent wrinkle development. Our recommendation is especially strong for fair-skinned individuals, as starting Botox earlier in life can lead to optimal outcomes.

Indeed! Men also strive to attain smoother, more youthful skin and say goodbye to crow’s feet. Botox is equally sought-after by both men and women, empowering all individuals to enhance their appearance and boost their confidence.

While wrinkle creams can help with wrinkle management, they cannot match the remarkable ability of Botox to block muscular signals and prevent facial contractions. Botox is unrivaled in unlocking the full potential of a transformation towards a wrinkle-free appearance.

Get Free Consultation With Our Experts

Unlock Your Skin’s Potential at New West Skin and Medical Clinic Skin and Medical Clinic: Where Healthy Glow Begins. Experience the Art of Skincare at New West Skin and Medical Clinic: Your Path to Beautiful, Confident Skin.

Book Aesthetics AppointmentBook Medical Appointment